top of page

Heavenly Cuisine T&Cs

Heavenly Cuisine Terms & Conditions

 

Last Updated: [JUNE 2026]

 

By placing an order with Heavenly Cuisine, you agree to the following Terms & Conditions.

 

1. Deposits & Payments

 

  • All orders are secured with a 50% non-refundable deposit, payable via bank transfer unless otherwise agreed.

  • The remaining balance must be paid no later than the evening before collection or delivery.

  • For large events, weddings, tiered cakes, corporate orders, or other bespoke orders, the outstanding balance must be paid in full at least 7 days before the event date.

  • Orders will not be released until full payment has been received.

 

2. Collection Times

 

  • Customers must adhere to the agreed collection time.

  • If you need to change your collection time, please notify us at least 24 hours in advance.

  • While we will do our best to accommodate changes, this cannot always be guaranteed.

 

3. Delivery

 

  • If delivery has been arranged, it is the customer’s responsibility to ensure that someone is available to receive the order at the agreed delivery time.

  • If no one is available upon arrival, additional delivery charges may apply for redelivery.

  • Heavenly Cuisine is not responsible for delays caused by circumstances beyond our control, including traffic, weather conditions, or accidents.

 

4. Responsibility After Collection or Delivery

 

  • Once an order has been collected or delivered and accepted, responsibility for the food, cakes, and products transfers to the customer.

  • Heavenly Cuisine cannot be held liable for any damage, loss, deterioration, or accidents that occur after the order has left our premises or has been delivered.

 

5. Cancellations & Refunds

 

  • All deposits are strictly non-refundable and non-transferable.

  • If a customer cancels an order, any payments already made will not be refunded.

  • In the unlikely event that Heavenly Cuisine must cancel an order due to unforeseen circumstances, a full refund of monies paid will be issued.

 

6. Design & Colour Matching

 

  • We will make every effort to match requested colours, themes, and design elements as closely as possible.

  • However, due to the handmade nature of our products, exact colour matches cannot be guaranteed.

  • Minor variations in colour, decoration, and overall appearance may occur.

 

7. Design Inspiration

 

  • We do not replicate another baker’s work or designs exactly.

  • Reference images may be used as inspiration, but all products will be created in Heavenly Cuisine’s own style and interpretation.

 

8. Flavours

 

  • If a sponge flavour is not specified at the time of ordering, the default flavour will be vanilla sponge.

  • Any flavour changes requested after confirmation may incur additional charges and are subject to availability.

 

9. Allergens

 

  • Our products may contain or come into contact with common allergens including, but not limited to, milk, eggs, wheat (gluten), nuts, peanuts, soy, and sesame.

  • While we take reasonable precautions, we cannot guarantee an allergen-free environment.

  • Customers are responsible for informing us of any allergies or dietary requirements when placing an order.

 

10. Product Care

 

  • Customers will be provided with storage and handling instructions where applicable.

  • Heavenly Cuisine cannot be held responsible for product quality issues resulting from failure to follow these instructions.

 

11. Photographs & Marketing

 

  • Heavenly Cuisine reserves the right to photograph completed products and use these images for marketing, promotional materials, social media, and portfolio purposes unless otherwise requested by the customer in writing.

 

12. Acceptance of Terms

 

By placing an order with Heavenly Cuisine, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

bottom of page