Refund Policy

HEAVENLY CUISINE REFUND POLICY

Last Updated: [JUNE 2026]

At Heavenly Cuisine, all products are made to order and often customised to each customer’s specific requirements. Due to the nature of our products and the preparation involved, we operate a strict refund policy.

Non-Refundable Deposits

All deposits are non-refundable and non-transferable.

A deposit secures your booking date, reserves ingredients, and covers preparation time. Therefore, deposits cannot be refunded under any circumstances if the customer chooses to cancel their order.

Cancellations

If you cancel your order after confirmation, any payments already made will not be refunded.

This applies to:

Cakes and desserts

Catering orders

Food platters and boxes

Wedding and event bookings

Corporate catering orders

Any bespoke or customised products

Custom & Perishable Products

As all food products are made specifically for each customer and are perishable in nature, we do not offer refunds, returns, or exchanges for:

Change of mind

Incorrect quantities ordered by the customer

Personal preference regarding flavour, colour, or design where the order matches the agreed specification

Failure to collect an order at the agreed time

Event cancellations by the customer

Products damaged after collection or delivery

Collection & Delivery

Once an order has been collected or accepted at delivery, responsibility for the products transfers to the customer.

Heavenly Cuisine cannot be held responsible for:

Damage occurring during transportation by the customer

Improper storage after collection or delivery

Products left unattended after delivery

Delays caused by circumstances outside of our control

Exceptional Circumstances

If an error has been made by Heavenly Cuisine and the product supplied does not reasonably match the confirmed order specification, please contact us within 24 hours of collection or delivery.

Where appropriate, we may, at our sole discretion:

Offer a partial refund

Provide a replacement product

Offer a credit towards a future order

Any resolution will be assessed on a case-by-case basis.

Cancellation by Heavenly Cuisine

In the unlikely event that Heavenly Cuisine is unable to fulfil your order due to unforeseen circumstances, a full refund of all monies paid will be issued.

If you have any concerns regarding your order, please contact us as soon as possible:

Heavenly Cuisine

Email: HEAVENLYCUISINEUK@GMAIL.COM

By placing an order with Heavenly Cuisine, you acknowledge and agree to this Refund Policy.